Provider agreement

• Tessolari / we / us — Be Braver Ltd, a company registered in England and Wales (company number 06612298), trading as Tessolari, contactable at hello@tessolari.com.
• Provider / you — the individual (or, less commonly, the small business) who has signed up on the platform and chosen to offer services to Tessolari customers.
• Customer — the platform user who books a service through Tessolari.
• Service — the executive-function support, skill-sharing, check-in, or other support task you have agreed to deliver in response to a customer booking.
• Booking — a confirmed agreement between Tessolari and a customer for you to deliver a Service, as recorded in your account’s inbox.
• Platform fee — the percentage of the gross booking price retained by Tessolari, set by your membership tier (see clause 5).

You are engaged as an independent sub-contractor. Nothing in this agreement creates a contract of employment, an agency relationship, a partnership, or a joint venture between you and Be Braver Ltd.

• You are not entitled to holiday pay, sick pay, pension contributions, or any other employee benefit.
• You are responsible for arranging your own working hours, location, and method of delivery (subject to what you have agreed with the customer for that booking).
• You may decline any booking offered to you. Repeated unexplained refusal may affect platform visibility but is not a breach of this agreement.
• The work falls outside IR35 (off-payroll working) on the basis that you exercise the practical control, financial risk, and right of substitution typical of a self-employed contractor.
• You may sub-substitute another suitably qualified person for a given booking only with our prior written agreement and only where it does not undermine the customer’s consent (DBS-checked support, in particular, is non-substitutable).

• You deliver the Service described in the relevant Booking, to a reasonable standard of skill and care, and in line with what you advertised on your profile and in the offer message.
• You comply with applicable law, including (without limit) the Equality Act 2010, the Care Standards Act 2000 where relevant, and any safeguarding duties applicable to the type of support you are providing.
• You hold yourself out as offering services on behalf of Tessolari for the purpose of that Booking. The customer’s contractual counterparty is Be Braver Ltd, not you.
• You will not solicit Tessolari customers off-platform during, and for 6 months after, the Service is delivered. If a customer asks to continue the relationship outside Tessolari, refer them back to the platform so the relationship can be re-booked.

• You decide which bookings to accept. Acceptance happens when you accept a customer’s offer in the inbox or send the customer an offer that they accept.
• Once accepted, the booking is binding on you for the agreed time and price unless cancelled in line with the platform’s cancellation policy.
• If you cannot deliver an accepted booking, you must notify the customer and Tessolari as early as possible and use the in-platform cancel / reschedule flow.

Gross-price model. The customer pays Tessolari the full (“gross”) price displayed on the offer, in pounds sterling. Tessolari retains the platform fee for that booking; the remainder is your payout.

Platform fee by membership tier:

• Free — £0/month, 20% of the gross booking price.
• Paid — £12/month or £120/year, 10% of the gross booking price.
• Power — £30/month or £300/year, 5% of the gross booking price.

Free services. Bookings priced at £0 carry no platform fee, no payment processing, and no other charge.

Payout cadence. Payouts are made via UK Faster Payments to your registered bank account on a weekly batch basis, normally on Mondays, covering all bookings released during the previous calendar week. We will not delay payouts as a cash-flow lever; the only legitimate reason to pause a payout is a live dispute on that specific booking.

Refunds and chargebacks. Where Tessolari refunds a customer in respect of a booking you delivered, the refund amount is recovered from your future payouts. Where a customer chargeback succeeds and the booking is found to be your fault (e.g. you did not deliver), the chargeback amount and any associated fees are also recovered from your future payouts. We will tell you in writing before doing this and you have a right of reply.

You authorise Be Braver Ltd to issue self-billed invoices on your behalf for all services delivered through the Tessolari platform. This is done in line with HMRC’s self-billing rules (VAT Notice 700/62).

• You will not issue your own invoice to Be Braver Ltd in respect of any service covered by a self-billed invoice.
• If you are not VAT-registered (the position for most providers below the £90,000 turnover threshold), the document we issue is a self-billed remittance advice rather than a VAT invoice. The format is the same; only the VAT line is omitted. You can see a worked example at /sample-remittance-advice.
• If you become VAT-registered, you must tell Tessolari immediately so we can adjust our self-billing flow to include your VAT number and apply VAT at the prevailing rate.
• This self-billing authorisation lasts for as long as you remain an active provider on Tessolari, subject to a 12-month review at which both parties confirm in writing (email is sufficient) that the arrangement should continue.
• You can withdraw this authorisation at any time by emailing hello@tessolari.com. Withdrawal takes effect within 30 days; in the meantime any payouts already in flight will be self-billed under the existing authorisation.
• If you change your name, business name, address, VAT number, or bank account, tell us before the next payout cycle so the next self-billed document is correct.

We retain a register of all providers we self-bill (with the information above) for at least 6 years, in line with HMRC record-keeping requirements.

• You are responsible for declaring your Tessolari earnings to HMRC and paying any income tax, National Insurance, or other tax liability arising from them.
• The self-billed remittance advice we issue is suitable as evidence of your gross earnings, the platform fee deducted, and the net amount paid.
• You will indemnify Be Braver Ltd against any claim by HMRC for unpaid income tax or NI in respect of payments made to you under this agreement.
• If you operate through a limited company, replace “income tax / NI” above with “corporation tax and any other taxes due in respect of fees received”.

For most peer-support and skill-sharing services, dedicated insurance is not legally required. However, if the work you offer falls into a regulated profession (counselling, care, tutoring of minors, in-person support involving physical assistance), you must hold appropriate public liability and, where relevant, professional indemnity cover at industry-standard limits, and you must produce evidence on request.

Tessolari does not maintain insurance on your behalf. The platform fee does not constitute an insurance product.

• You will conduct yourself professionally with customers — courteous, on time, free from harassment, abuse, hate speech, or discriminatory conduct.
• If you offer in-person services or any service involving regulated activity with children or vulnerable adults, you must hold a current and valid DBS certificate at the appropriate level and submit it for moderator verification through /dbs before such bookings can be accepted. Tessolari operates verify-then-discard: the certificate file is destroyed after moderator review and only metadata is retained.
• Safeguarding incidents (disclosure, harm, capacity concerns) must be reported to Tessolari within 24 hours by emailing hello@tessolari.com with the subject line beginning “Safeguarding:”.
• Material breaches of this clause are grounds for immediate termination of this agreement and removal from the platform.

• You will treat any information about a customer that you learn through delivering a Service as confidential and use it only to deliver that Service. This includes their identity, contact details, neurotype information, support needs, and the content of conversations.
• You will comply with the UK GDPR and Data Protection Act 2018 in relation to any personal data of customers you handle in delivering the Service. For booking-related data held on the platform, Be Braver Ltd is the controller and you are a sub-processor acting on our documented instructions.
• Do not store customer personal data outside the platform unless strictly necessary to deliver the booking, and delete any such off-platform copy as soon as the booking is closed.
• Data breaches (loss, disclosure, unauthorised access) involving customer information must be reported to Tessolari within 24 hours.

• You retain ownership of your own pre-existing material (CVs, training certificates, course materials, support frameworks you bring with you).
• By posting content on Tessolari (profile bio, listing descriptions, messages) you grant Be Braver Ltd a non-exclusive, royalty-free licence to host, display, and reproduce it as needed to operate the platform.
• Material specifically created for a paying customer in delivering a Service (e.g. a custom worksheet, a bespoke template) is owned by the customer unless you and the customer agree otherwise in writing.
• You will not use Tessolari’s name, logo, or branding outside the platform without our prior written consent.

To the fullest extent permitted by law:

• Tessolari’s total liability to you under this agreement, in any 12-month period, is limited to the platform fees you have paid us in that period (and to £100 in any period where no platform fees were paid).
• We are not liable to you for indirect, consequential, or speculative loss (including loss of expected income, reputational loss, or loss of opportunity).

Nothing in this agreement excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

• You may terminate this agreement at any time by closing your provider account or by emailing us. Open bookings must be honoured (or formally cancelled / reassigned) before termination takes full effect.
• We may terminate this agreement on 30 days’ notice without cause, or with immediate effect for material breach (including, without limit, safeguarding breaches, fraudulent listings, repeated cancellations, abuse of customers, or breach of clauses 6, 9, or 10).
• Suspension. We may suspend your account during a live dispute or while investigating a serious complaint. Bookings already confirmed continue unless cancelled by mutual agreement.
• Termination does not affect rights and obligations accrued up to the termination date — including outstanding payouts owed to you and the self-billing register obligations on us.

We may update this agreement from time to time. Substantive changes will be flagged to you on next sign-in and you will be asked to accept the updated version before taking new bookings.

This agreement is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions: hello@tessolari.com.